REFUNDS POLICY


1. We will refund, repair or replace products that are of unsatisfactory quality or unfit for purpose, as follows:

  • (i) Within 30 days of delivery:
    If you believe that your product is faulty, damaged or misdescribed and this is subsequently confirmed by us after a reasonable examination, then you will be eligible to request a refund. If you do not request a refund, we will either repair your product or offer a like-for-like replacement free of charge.

  • (ii) 30 days to 6 months after delivery:
    If you believe that your product is faulty, and this is subsequently confirmed by us after a reasonable examination, then you will be eligible to request a repair or replacement. You will not be eligible to request a refund unless the repair or replacement product is also faulty. We may offer you a refund at our discretion in circumstances where we determine that your product cannot be repaired or replaced, or a like-for-like replacement is not available within a reasonable period of time.

  • (iii) More than 6 months after delivery:
    If you believe that your product is faulty, you must prove to our reasonable satisfaction that the product was faulty when we supplied it to you. If we are satisfied with the information that you provide and we subsequently confirm that the product is faulty after our own reasonable examination, then you will be eligible to request a repair or replacement. You will not be eligible to request a refund. We may, however, offer you a partial refund at our discretion in circumstances where we determine that your product cannot be repaired or replaced or a like-for-like replacement is not available within a reasonable period of time. The amount of any refund will be determined by us taking into consideration the age of your product and the use that you had of it.

2. Please allow 30 days for delivery (from the date of placing your order) before reporting your order as undelivered. Most products are available for delivery within 30 days of your order. If we are unable to supply you with your products within this time, we will contact you to let you know and give you a revised delivery date. You may cancel your order and request a refund if this is the case.

3. If you cancel your order within the fourteen (14) day statutory cancellation period, we normally aim to refund you the cost of the goods (excluding your return postage costs) within 14 days of us receiving the goods back. Sealed goods cannot be returned due to health protection or hygiene reasons if they have been opened or unsealed by you, or they have been mixed inseparably with other items by you after delivery and so no refunds will be offered.

4. Refunds (and partial refunds) in accordance with section 2 above will ordinarily be processed within 14 days of the date that we agree a refund will be given.

5. Refunds (and partial refunds) will normally be refunded to the same account debited during purchase and generally take around 5 working days to clear from the point of processing, although timings may vary depending on your banking provider.

6. For more information, please refer to our Terms and Conditions of Sale.