Age confirmation


Why do I need to confirm my age?

If you make a purchase from Logicvapes.co.uk from 1st October 2015 onwards, you may notice that we have added an age confirmation step in our checkout process.

This is because a law has been introduced in England and Wales that prohibits from 1st October 2015 the sale of e-cigarettes to under-18's - and we expect to see similar laws introduced in Scotland and Northern Ireland soon. You'll have seen on the Logicvapes website and packaging that this is something we strongly support.

When can I confirm my age?

If you have an account with Logicvapes, you can choose to confirm your age either through the 'My Account' section at any time, or you can wait until the next time you check out.

The good news is that if you have (or create) an account with us, you'll only need to do this once. On any subsequent visits, simply log in, and we'll remember that you've already confirmed your age.

If you prefer to place your orders as a guest, we'll need to confirm your age during the checkout process.

How can I confirm my age?

We can confirm your age either via an external database (where a third party will check your details against a number of sources, including the Electoral Roll) or, alternatively, we can verify your age by checking your driver’s license or passport.

Once you are logged into a logicvapes.co.uk account, you have three options to confirm your age:

  • You can complete the online form at 'Step 3' of the checkout process next time you place an order. You will need to supply either your full name and address as they appear on the Electoral Roll, or your driver’s license or passport details. This will allow us to instantly confirm your age if successful, and should not result in any delay to your order.

  • If you would prefer, you can email a scanned copy of your driver's license or passport identity page to our contact centre on infoUK@logicvapes.com, along with your account name. You will need to send the email from the same address as you used to create your logicvapes.co.uk account, and the name and address on your driver's license or passport will need to match with your logicvapes.co.uk account. We aim to process your email within one working day, but you will not be able to place an order until your account has been successfully age confirmed.

  • You can also speak with a member of our contact centre team during their opening hours, and who talk you through the age verification process. To do this you can either call them on 0800 112 3401 or request a call-back by selecting a convenient time for them to call you. As with option two above, you will not be able to place an order until your account has been successfully age confirmed.

If you prefer to use a guest account to place orders on logicvapes.co.uk, you can complete the online form at 'Step 3' of the checkout process each time you place an order. You will need to supply either your full name and address as they appear on the Electoral Roll, or your driver's license or passport details. This will allow us to instantly confirm your age if successful, and should not result in any delay to your order.

How will my details be used?

If you select the database check, using the online form, your name and address will be sent to a third party based in the UK for age confirmation during the checkout process. Your details are not stored by the third party.

Similarly, if you choose to enter your driver’s license or passport details, these will be sent to a third party based in the UK for age confirmation during the checkout process. Your details are not stored by the third party.

If you choose to supply a copy of your driver's license or passport to our contact centre via email, a member of our customer services team will confirm these and then store them securely for our records for between 6 - 12 months, in accordance with our Privacy Policy.

For more information

We appreciate your patience and support through this change. If you have any questions or issues during checkout, please don't hesitate to contact us on 0800 112 3401 or at infoUK@logicvapes.com.